Standard Operating Procedures Housekeeping department note-1

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            Standard Operating Procedures Housekeeping department

 

  • What is housekeeping department – The Housekeeping Department is one of the important departments in the hotel organization. Its main function is to maintain the cleanliness of the entire industry or Hotel. Except Kitchen areas.

 

The importance of Housekeeping in the Hotel or industry organization has been confirmed without any doubt by many of the Executives in the hospitality industry.

The best insurance for investment in a hotel is excellent standards of Housekeeping and cleanliness. No amount of advertising, entertainment, glamour, or friendliness will overcome poor Housekeeping in the eyes of the guest.

 

  • Relationship with Other Departments:

 

Co-operation between departments is mandatory to achieve a smooth running organization. Also it makes work simple and more pleasant. To receive co-operation one must give co-operation. To accomplish its assignment, each department is dependent upon the other departments. For example, the Housekeeping Department depends upon:

 

Engineering.

  • To expedite completion of repairs and maintenance work orders.

 

  • To notify Housekeeping when work in guest rooms is completed so that Housekeeping can inspect and release room to Front Office.

 

  • To notify Housekeeping and Front Office when scheduling work in guest rooms so the rooms may be placed out of order.

 

  • To train their employees, particularly when working in guest areas to be tidy, use drop cloth if necessary, not to use guestroom bathroom and clean up after their work.

 

 

 

 

 

 

Laundry.

 

  • To maintain the flow of clean linen and uniforms.
  • To set aside torn or damaged linen for mending.

 

Front Office.

 

  • Provide occupancy forecast, daily occupancy, and checkouts, check in, VIP’s list, roll away bed and baby crib installation and removal.

 

  • To train bellman not to damage walls and doors in transporting the luggage.

 

  • Improve communication between Bellman and Housekeeping when guests check out to minimize late charge of the mini bar.

 

Food and Beverage.

  • To train employees not to damage walls and door in transporting food, particularly room service.

 

  • To remove promptly room service trays and trolleys from guest floors.

 

  • To handle linen with care.

 

  • To return to the linen room the clean linen, this needs mending.

 

Purchasing.

 

  • To obtain supplies and equipment

 

All Departments.

To train all employees:

  • Not to litter, and pick up litter in their travel throughout the hotel.
  • To be neat in the employee locker rooms and restrooms.

 

 

 

DO

Keep all work areas neat and well organized.

Sweep or pick up all trash and debris daily or as needed.

storm drains, or drainage ditches. Use signage to reinforce.

Have spill cleanup materials available and ready to go.

Clean up spills promptly, with DRY methods, if possible.

Conduct daily inspections to ensure that equipment and

Materials are being handled, disposed and stored correctly.

Recycle or dispose of all wastes properly and promptly.

Keep equipment clean; do not allow a buildup of oil/grease.

Monitor parked vehicles closely for leaks; use drip pan as needed. Wash down or hose down any outdoor Dumpster or storage areas except where the wash water will only enter

The sanitary sewer drains as an approved discharge.

Keep unused containers closed with a tight-fitting lid and label.

 

DO NOT DO

1.Tidy Before Cleaning

“If you hire a housekeeper for a specific time frame, use the time wisely by picking up clothes or dishes beforehand,” says Victoria Amador, owner of Tremendous Maid in Boston. This way, she can focus on actually cleaning your home. If you want to pay her to fold your laundry, that’s up to you — but you may not be making the most of her skills.

 

 

2.Clean Human or Pet Discharge

“There have been several cases of maids getting sick from cleaning human discharge inappropriately,” says Amador. If this is a reoccurring problem in your home, look for someone who has this specific training — and don’t just assume your regular housekeeper can handle it.

3.Run Personal Errands

Have you ever asked your housekeeper to help with shopping for groceries, house/pet/baby sitting or picking up the kids from school? These types of responsibilities are not in the job description of a typical cleaning person. If you need a jack-of-all-trades, make sure you’re clear in the job description and look for people with a wider skill set. You can also post a job for someone to help with errands and odd jobs.

4.Do Add-ons

Things, like cleaning out your refrigerator, scrubbing the oven and doing laundry, are often above-and-beyond for most housekeepers. If these tasks are part of your requirements, be prepared to pay extra.

“Cleaning up cat boxes, pet accidents, and spoiled food items left on counters or sinks are not usually tasks left by the homeowner for housekeepers to complete,” adds Rachael Black, a Washington-based housekeeper with Maid Brigade.

Learn about the 8 Additional Services Housekeepers Can Perform for additional pay.

 

 

 

 

 

 

 

 

 

 

5.Lift Heavy Objects

Moving boxes and heavy furniture is definitely in the no category. You don’t want a housekeeper getting hurt. Different housekeepers and cleaning companies have different policies on what they will and won’t do. “Moving things over 35 pounds is off-limits to cleaners,” says former housekeeper Karine Nelsen, who now runs Zephyr Clean in Idaho. “There’s just too much of a risk for injury.”

 

6.Climb

Whether it’s hopping on the countertop or a chair, your housekeeper should never have to climb to clean. She could get injured, which is a major liability for you. If you need such surfaces to be cleaned, say high windows, hire a service that is better equipped to tackle such a job. They’ll also be insured in the case an accident does happen.

 

7.Cook

In no way should your housekeeper be expected to cook your family meals. If this is something you’re looking for, think about employing a full-time domestic worker to care for your entire home. Part-time housekeepers work for multiple households throughout the course of the week, leaving little time to whip up some grub for your clan.

 

Standard Operating Procedure (SOP) for Housekeeping

PURPOSE & SCOPE:

The purpose of this SOP is to outline housekeeping services. A clean workstation free of debris and clutter is critical to maintaining a safe work environment. Housekeeping is a continual effort. The proper management of routine tasks should be maintained at all times. Poor housekeeping affects all aspects of safety and can result in both minor and major incidents.

 

 

RESPONSIBILITIES:

 

Head of Administration is responsible for implementation of this SOP.

 

HOUSEKEEPING APPLIES TO:

Ø  Overhead Lighting

Ø  Washing Walls

Ø  Window Cleaning

Ø  Offices Cleaning

Ø  Lobby and Visitors Areas

Ø  Toilets

Ø  Carpet Care

Ø  Floor Stripping

Ø  Top scrubbing a floor

Ø  Elevator Cleaning

Ø  Admin Block GF.

Ø  Admin Block FF.

Ø  Admin Block SF.

Ø  Chemical / Physical Lab

Ø  Work Shop

Ø  Clean Room

Ø  Basement (ETP, DI/RO, CDR Etc.)

Ø  Material storage including stacked materials.

Ø  Gas cylinders stored area.

Ø  Flammable Liquids/Gas containers area.

Ø  Hazardous material waste containers.

Ø  Egress from work areas must be cleared and cleaned at all times

Ø  Ventilation cleaning.

Ø  Spilled liquids must be cleaned up immediately.

Ø  Passageways such as walkways, ramps, stairs must be kept clean.

Ø  All waste containers.

Ø  Eating areas (canteen) must be kept clean.

 

CLEANING DETERGENTS:

 

 

CHEMICAL NAME

TLC

Toilet Bowel Cleaner

CLEMENS

Glass Cleaner

LAF

Air Freshener

MARGOLIN

Multi-Purpose

FURNITURE POLISH

Office furniture

STEEL POLISH

Office steel furniture

WHITE PHENYL

Drain Cleaning

 

 

PROCEDURE:

 

OVERHEAD LIGHTING:

Tools & Materials Needed:

 

  1. Step ladder
  2. Glass cleaner
  3. Clean cloths
  4. Gloves and goggles
  5. Vacuum cleaner

 

PROCEDURE:

  1. Position the step ladder under the light fixture to be cleaned. Be sure the step ladder is sturdy and in proper repair.
  2. If the light fixture has the egg crate type diffusers, unhook them and set aside. If the diffusers are clear plastic, unhook the panel and bring down to one side.
  3. With the pack vacuum, vacuum the interior surface of the light fixture. Put on gloves and goggles
  4. Using the glass cleaner and a soft, clean cloth, damp dust the interior of the light fixture and the inside and outside of the plastic diffuser. Dry all surfaces with a soft, clean cloth.
  5. Relock the plastic diffuser into position, or replace the egg crate diffuser after it has been cleaned.
  6. CAUTION: Avoid the excessive use of glass cleaner or water.

 

 

VENETIAN BLINDS:

 

Tools & Materials Needed:

 

1)    Clean cloths

2)    Vacuum cleaner

3)    Soft bristle brush

4)    Two clean buckets

5)    Gloves and goggles

 

Procedures:

1)    Purpose of Cleaning Venetian Blinds

  1. Remove dust and dirt from vanes of Venetian blinds where bacteria can multiply.

2)    Weekly Procedure for Cleaning Venetian Blinds

  1. Adjust the blind to expose the flat surface.
  2. Vacuum entire exposed surface from top to bottom using a left to right motion as you clean.

III.      Reverse the flat surface of the blinds and repeat the procedure.

  1. Return the Venetian blinds to the original position.

3)     Monthly Procedure for Cleaning Venetian Blinds

  1. Put on gloves and goggles.
  2. Using a clean cloth and cleaner disinfectant in a bucket, clean the blinds from top to bottom, working in a left to right motion as you clean.

III.      Rinse cloth frequently in clear water.

  1. Dry the surface of the blind with another clean cloth.
  2. Reverse blinds and repeat procedure.
  3. If possible to remove blinds from the window, an alternate procedure is recommended.
  4. Remove blinds.
  5. Soak in cleaner disinfectant.
  6. Agitate with a soft bristle brush.
  7. Rinse with clear water.
  8. Dry and re-hang.

 

OFFICE CLEANING:

Tools & Materials Needed:

  1. Clean cloths
  2. Trigger sprayer
  3. Dust mop
  4. Wet mop
  5. Two buckets with wringers or pump up sprayer and one bucket
  6. Vacuum cleaner
  7. Liners

 

 

 

 

 

 

 

Procedures:

1).   Purpose of Office Cleaning

  1. Maintain cleanliness of the office area
  2. Maintain high morale of employees

2). Daily Procedure for Office Cleaning

  1. Put on gloves and goggles.
  2. Dust furniture with a clean cloth treated with dust mop/dust cloth treatment polish as needed
  3. Damp disinfect telephone, door knobs and file cabinets
  4. Spot clean windows and sills with a glass cleaner.
  5. Empty ashtrays
  6. Empty wastebasket and replace the liner.
  7. Dust mop, then damp mop floor, or vacuum if carpeted

 

3).Weekly Procedure for Office Cleaning

  1. Vacuum cloth furniture

4).        Monthly Procedure for Office Cleaning

  1. Damp dust all high surfaces with a cleaner disinfectant and a clean cloth
  2. Wash windows

 

 

 

 

 

GENERAL CLEANING TECHNIQUES:

A clean place to work is necessary for safety. Good housekeeping is a part of the job.

In order to have a pleasant and safe work place, everyone must do his/her part to keep

the plant orderly and clean. Good housekeeping will protect our employees against slipping, other hazards.

 

1)    Immediately clean up any paint, grease, oil, water, etc. that has spilled on the floor.

Someone could slip causing serious injury.

2)    Pick up any banding, scrap metal or other metal debris and put in scrap metal bins.

3)    Pick up any scrap lumber, saw dust etc. and put into scrap lumber bins.

4)    Put any scrap papers, boxes, etc., into the proper garbage containers or recycling bins.

5)    Put cans into bins marked for cans.

6)    Clean machine and surrounding area after use

7)    Return all hand tools to their proper places after use or at end of your shift.

8)    Keep all walkways, roadways, and areas in front of fire extinguishers, electrical panel

Boxes free of obstruction

9)    Keep lunchrooms as clean and neat as possible. Put all garbage in garbage cans.

10)   Immediately sweep up any Blast Machine that you notice on the floor.

11)    Never leave hooks or hangers on the floor always put them in their proper place

12)   Before end of shift, empty garbage cans into the garbage bins

13)   Keep the office and the surrounding area clean.

14)   Clean the computers at least once a week by wiping them with computer cleaning fluid.

15)   Stack pallets, boxes, baskets, etc. neatly to avoid them falling over.

16)   Organize your work station as neatly and efficient as possible. Avoid over clutter.

17)   Keep stairway clear of obstruction.

18)   Keep storage areas neat and organized

19)   Keep you locker area neat and clean.

20)   Keep desks and filing cabinets clean and well organized.

21)   Clean office, computer, and printer areas at the end of every shift.

22)   Clean as you go. (Continually clean your work area as you work.)

23)   Clean up debris and organize tables and work stations that you have been using, so that the next person can start with a clean work area.

 

 

Ø  Supervisors will monitor housekeeping on a daily basis using check sheet(ILAD10F, ILAD12F, ILMR08F).

Ø  Spot monitoring for cleanliness and safety norms, ILSF26F is to be used and report to be submitted to CTO/CGM corporate.

 

RECORDS:

FORMAT FOR WASH ROOM CLEANING.

DAILY CHECK LIST FOR HOUSEKEEPING.

AUDIT CHECK SHEET (5’S)

SPOT AUDIT CHECK SHEET FOR CLEANLINESS & SAFETY NORMS

TASKI CLEANING AGENTS  AND Housekeeping Chemicals

TASKI CLEANING AGENTS

1.Taski R1

Bathroom cleaner cum Sanitizer

2.Taski R2

Hygienic Hard Surface Cleaner (All purpose cleaning agent)

3.Taski R3

Glass and Mirror Cleaner

4.Taski R4

Furniture Polish

5.Taski R5

Air Freshener

6.Taski R6

Toilet Bowl Cleaner

7.Taski R7

Floor Cleaner (For removal of oil and grease)

8.Taski R9

Bathroom and Fittings Cleaner

USING  FOR

TASKI R1: Bathroom cleaner and Sanitizer

The area to be cleaned:

All bathroom surfaces, sink, tub, tiles, floors, and fittings

 

 

Dilution:

For cleaning: 20 ml in 1 LTR water

For sanitizing: 50 ml in 1 Atwater

Using:

Spray directly on the surface to be cleaned

Leave for 2 seconds

Scrub if necessary and wipe surface with clean and dry cloth

Replace cloth regularly

TASKI R2: All purpose cleaning agent

The area to be cleaned:

All types of floor and walls

Dilution:

Normal soiling: 20 – 40 ml in 1 LTR water

Heavy soiling: 50 ml in 1 Atwater

 

Using:

Floor cleaner for glass and floor like Italian, marble can be used for wet mopping as well as scrubbing with a machine.

Wet moping solution to be taken in bucket/mop trolley

Rinse the mop frequently

Alternatively use scrubbing machine and pickup direct solution using a wet vacuum cleaner

 

TASKI R3: Glass cleaner

 

The area to be cleaned:

Window mirrors, glass display cases

 

Dilution:

20 – 50 ml in 1 LTR water for cleaning all types of glasses and mirrors

Using: Spray directly on a dry clean cloth

Apply to the surface and wipe with a clean dry lint free cloth

Replace cloth regularly

Buffing- dry

TASKI R4: Furniture polish

The area to be cleaned:

All wooden floors and furnishings

Dilution:

Ready to use

Using:

Do not use on glasses, floors, stairs, and laminated sheet

Shake the bottle well before use

Spray on the soft dry cloth

Apply to surface evenly and start buffing

Buffed the floor/surface to high shine

Replace cloth regularly

 

 

 

 

TASKI R5: Air freshener

The area to be cleaned:

Offices. Corridors, washrooms

Dilution:

Ready to use

Using:

Do not spray directly on the floor

Spray upward into the center of the room as required

TASKI R6: Toilet bowl cleaner

The area to be cleaned:

Toilet bowls and urinals

Dilution:

Ready to use

 

Using:

Heavy duty toilet bowl and urinal cleaner

Do not use on stainless steel, enamel, marble and tiles

Flush around bowl especially around rim and bowl waterline

Direct nozzle under toilet rim and evenly over the surfaces

Leave for 5 – 10 min.

Flush toilet

Push water level down with toilet brush

 

TASKI R7: For removal of oil and grease

The area to be cleaned:

Oil stained floor

Dilution:

Normal soiling: 20 – 40 ml in 1 LTR water

Heavy soiling: 50 ml in 1 LTR water

 

Using:

For wet mopping, take solution, bucket, and mop

Rinse the mop frequently

Alternatively use scrubbing machine and pickup solution with wet vacuum

TASKI R9: Removal of hard stains from Bathroom Walls and Fittings

Dilution:

50 – 100ml in 1 LTR water, as per the stain requirement

Using:

Prevent scale dirt on wall fittings

Spray directly on the surface to be cleaned

Leave for 20 sec

Scrub and drain plain water

Wipe surface and polish all metal surfaces with clean cloth

Replace cloth regularly

 

 

 

Housekeeping Cleaning Equipment USED in industry

 

 

 

Housekeeping Inventories

Hotel Housekeeping Chapter 6 Housekeeping Inventories

Objectives:

The procedures used in cleaning the guest room.

The various cleaning equipment used in hotels.

Pest-control methods.

Hotel Housekeeping  Housekeeping Inventories

Cleaning Equipment:

 Efficient cleaning and maintenance are dependent

upon high-quality equipment, correctly using.

 Though only 5-10% of the overall cost incurred on

cleaning is accounted for by cleaning equipment and

agents, selecting the ideal equipment plays a major role

in the cleaning process.

 There will often be several ways of carrying out any

particular cleaning task and different types of

equipment that can be employed for it.

Hotel Housekeeping Chapter 6 Housekeeping Inventories

Basic parts of a brush:

 Bristles.

 Head stock.

 Handle.

Types of brushes:

 Hard brushes.

 Soft brushes.

 Scrubbing brushes.

Hotel Housekeeping Chapter 6 Housekeeping Inventories

Classification of brushes on the basis of their function

 Toilet brushes.

 Bottle brushes.

 Cloth scrubbers.

 Deck scrubbers.

 Carpet brushes.

 Upholstery brushes.

 Feather brushes.

 Hearth brush.

 Flue brush.

Hotel Housekeeping Chapter 6 Housekeeping Inventories

Care and Cleaning of Brushes

 Brushes should be washed by beating the head up and

down, with the bristles facing downwards, so that the

water splashes up between the tufts.

 They should be rinsed well in cold water.

 After shaking off excess water, the brushes should be

left to dry in such a way that the remaining water may

drip-off the side of the brush or the top of the head

stock.

 Never leave brushes resting on their bristles. When

possible, dry brushes in the sun or open air.

Hotel Housekeeping Chapter 6 Housekeeping Inventories

Brooms

 Sweeping brooms consist of long bristles gathered

together and inserted into a handle. The bristles of a

broom may be made of grass, corn or coconut fibers.

Depending on the type, brooms may be used for

removing dust or dirt in large areas.

Main categories of broom are:

 Soft-bristle brooms.

 Hard/coarse-bristle brooms.

 Wall brooms.

 Electric brooms.

Hotel Housekeeping Chapter 6 Housekeeping Inventories

Box Sweeper

 These are also called carpet sweepers and are used for

sweeping up dust and litter from soft floor coverings as

well as rugs and carpets.

 They are ideal for the removal of spills and for light

cleaning of small carpeted areas.

 A box sweeper consists of a friction brush that resolves

when the equipment is pushed manually over the

carpet bottom to facilitate emptying after use.

Hotel Housekeeping Chapter 6 Housekeeping Inventories

Dry Mops

 They are also called as dust control mops, these are

designed to remove soil and debris from floors, walls

and ceiling without raising and dissipating dust.

 These mops are generally consist of a handle to which a

the metal frame is attached. The mop head is either

inserted into the frame or stretched over it.

Types of Dry mops:

 Mops with impregnated fringes.

 Impregnated mop sweepers.

 Static mops.

 Disposable mops.

Hotel Housekeeping Chapter 6 Housekeeping Inventories

Wet/damp mops

 These mops are used in conjunction with buckets for

the removal of dirt adhering to a surface.

 The mop heads can be made of cotton, sponge or any

other fiber capable of absorbing moisture well.

Type of damp mops:

 Do-all mops.

 Kentucky mops.

 Foss mops.

 Sponge mops.

 Squeegee.

Types of Cloths

 Duster and cloth mittens.

 Swabs and wipes.

 Floor cloths.

 Scrim.

 Glass cloth.

 Rags and polishing cloths

 Wet cloths.

 Chamois leather.

 Dust sheets.

 Druggets.

 Hearth and bucket cloths.

Chamois leather:

 The real chamois leather is the skin of the chamois goat

antelope, but now various cheaper imitations are

available.

 These simulated chamois leathers are usually skivers,

that is, split sheepskin.

 Chamois leather can be used wet for cleaning windows

and mirrors, when dry, it is used as a polishing cloth for

silver and other metals.

 It is also ideal for wiping squeegee blades.

Hotel Housekeeping Chapter 6 Housekeeping Inventories

Druggets:

 It is “a coarse woolen fabric felted or woven, self-coloured

or printed one side”. The term is now applied

to a coarse fabric having a cotton warp and a wool

filling, used for rugs, tablecloths etc.

 They are placed on the floor in door ways to prevent

excessive dirt being tracked in or out during bad

weather and during redecorating projects.

 They are sometimes placed in the passage between the

kitchen and dining area to catch spills and debris.

Hotel Housekeeping Chapter 6 Housekeeping Inventories

Polishing applicators:

 These are usually oblong in shape for efficiency of

application. The polishing head should slide out from

the metal or plastic casing to enable easy replacement.

Types of polish applicators:

 Natural lambswool – with a built in polish reservoir or

tray.

 Synthetic wool– with a built in polish reservoir or tray.

 Solid-wax pressurized applicator.

Hotel Housekeeping Chapter 6 Housekeeping Inventories

Containers:

Work becomes much easier and efficient if the staff is

given appropriate containers in which to carry,

transport, collect and store supplies and other items.

Types of containers:

Buckets. Basins and bowls.

Dustpan. Dust-bins.

Sani-bins. Spray bottles.

Polish applicator trays. Hand caddies.

Carts and trolleys. Maid’s cart.

Janitor’s trolley. Mop-wringer trolley.

Linen trolley. Laundry sacks.

Containers:

Dust-bins:

The housekeeping department is concerned with

dustbins in 4 areas.

 In guest rooms.

 In the service rooms.

 In public areas such as guest corridor and lobbies.

 In waste collection areas.

Containers:

Sani-bins:

 These are metal or plastic bins with lids, used in toilets

for the collection of soiled sanitary towels.

 They should be lined with plastic or paper bags for easy

cleaning.

 Disposable paper bags should be provided in the guests

toilets for wrapping sanitary towels, before disposing

in the same-bin.

Spray Bottles: These are light weight containers that

deliver a fine mist or cleaning solution through a fine

nozzle, particularly used for spray cleaning.

Hotel Housekeeping Chapter 6 Housekeeping Inventories

Containers:

Polish applicator trays:

 These are used in conjunction with a polish applicator

a mop for polishing floors with a liquid polish.

Hand caddies:

 They are usually made of plastic. They consist of a box

with a handle and fitted tray. They are used by room

attendants for carrying cleaning supplies from room to

room.

Hotel Housekeeping Chapter 6 Housekeeping Inventories

Containers:

Maid’s cart/room attendant’s cart:

 This is perhaps the most significant piece of equipment

in the housekeeping department.

 It is like a tool Box, stocked with everything necessary

to service a guest room effectively.

 There are 3 deep shelves- the lower 2 for linen and top

partitioned shelf for small supplies.

 It has a sack for soiled linen, detachable trash bags,

storage space for a vacuum cleaner.

Hotel Housekeeping Chapter 6 Housekeeping Inventories

Sundry equipment:

This includes other miscellaneous pieces of equipment

used in the housekeeping department –

Ladders.

carpet beaters.

Abrasive pads.

Rubber gloves.

Airing racks.

Fit pumps.

Choke removers.

Mechanical Equipment:

 The various pieces of mechanical equipment used in

the housekeeping department are usually powered by

electricity or gas.

 The staff should be well trained in the operation of

these equipment since incorrect usage will not only

lead to inefficient cleaning but may also become a

safety hazard.

Vacuum cleaner/ Suction cleaner:

 Vacuum cleaners remove debris and soil and/or water

from a surface by suction.

 All vacuum cleaners work on the same principle. In all

types, motor drives an impeller, which sucks in air

through an inlet, creating a difference in pressure

between the air within and outside the machine.

 Air drawn in through the inlet passes through and out of the

machine. Usually, the air is sucked in together with soil,

debris or water.

 The dust is collected into a container provided, which may

be within or outside of the machine.

Variations of Dry Vacuum Cleaners

Electric brooms: These are very lightweight vacuums

without a motor-driven beater brush. They are used

only for light vacuuming and for touch-ups on carpets

and hard floors.

Diskettes: These are small, lightweight vacuum

cleaners used for cleaning curtains, upholstery

edges, mattresses, computers and music systems.

Cont…..

Hotel Housekeeping Chapter 6 Housekeeping Inventories

Variations of Dry Vacuum Cleaners

Backpack vacuums: These are very efficient to clean

high, hard-to-reach areas. These machines can

easily be strapped to the back of the operator.

Upright vacuums: Frequently seen in hotels, the main

body of the cleaner lies horizontally on the floor and is

driven by a single motor. The dust bag is outside the

machine’s body. There is a belt-driven beater brush to

facilitate removal of dust from the thick-pile carpet.

 

Variations of Dry Vacuum Cleaners

Cylindrical vacuums: They work by suction only. The

filter-cum-diffuser is fitted at the outlet which removes

fine dust and micro-organisms from the flow of air

passing through the outlet. The dust bag is inside the

cylindrical body. The term ‘suction cleaner’ is generally

used for this kind of vacuum cleaner.

Pile-lifter vacuums: They lift up the carpet pile that has

become packed down and restore their vertical

orientation.

 

Variations of Dry Vacuum Cleaners

Centralized vacuums: Here the suction is generated at

one point in the building. Soiling can be removed at

vacuum points somewhere else by suitable nozzles

connected to detachable hoses. The collected dirt is

then conveyed by a network of pipes to a central

container.

The advantages are:

  • It is extremely hygienic.
  • Maintenance costs are usually lower.
  • Operative fatigue is lower.
  • There are no frayed flexes to repair.

Hotel Housekeeping Chapter 6 Housekeeping Inventories

Wet-and –Dry Vacuum Cleaners

 These are extremely useful in hotel housekeeping

operation.

 They can pick up spills and excess wash water when in

the wet mode.

 When on the dry mode, they help in removal of dust and

debris.

 The waste water collects in a tank that needs to be

emptied after use.

 They are required when a large area is to be stripped of

polish and cleaned.

Hotel Housekeeping Chapter 6 Housekeeping Inventories

General-purpose floor machines

These are designed for scrubbing, buffing, furnishing,

scarifying and spray maintenance.

 Scrubbing: The bristle tips of a brush or the surface of a

pad abrade and cut the soiling to remove it.

 Buffing: The bristle tips of a brush or the surface of a

pad create a high-gloss finish on the floor surface.

Cont…..

Hotel Housekeeping Chapter 6 Housekeeping Inventories

General-purpose floor machines

 Burnishing: The tips of a brush or the surface of a pad

abrade and cut the floor surface to create a smooth

surface with a glossy finish.

 Scarifying: The bristle tips or edge of a cutting tool, cut

into impacted soiling and remove it by means of a

chisel-like action.

 

General-purpose floor machines

 Spray cleaning: These machines consist of one large or

several small brushes that revolve and scrub the floor.

 Water and detergent are released from a tank attached

to the machine.

 These machines can be used for shampooing carpets,

polishing floors and spray maintenance.

 In some machines, colored, abrasive nylon pads replace

the scrubbing brushes.

 For normal-speed machines: Beige pads are used for

buffing. Green pads are used for scrubbing. Black pads

are used for stripping.

Hotel Housekeeping Chapter 6 Housekeeping Inventories

Wet-extraction systems

These machines are used to restore the surface

the appearance of carpets, upholstery and curtains. They

remove the more deeply embedded spoilage not easily

removed by suction cleaning.

Types of wet-extraction systems:

 Hot-water extraction machines.

 Solvent extraction machines.

 Carpet shampooing machines.

Hotel Housekeeping Chapter 6 Housekeeping Inventories

Types of carpet shampooing machines

  1. Steam-extraction machines.
  2. Cylindrical-brush dry-foam machines.
  3. Rotary-brush wet-shampooing machine.
  4. Small rotary-brushes wet-shampooing machines.

Hotel Housekeeping Chapter 6 Housekeeping Inventories

Scrubber-drier-sweepers

These machines remove debris, soiling, and /or water.

They are suitable for large areas where mechanical

sweeping, scrubbing and drying are required.

Types of scrubber-drier-sweepers.

  1. Power sweeper.
  2. Pedestrian-driven sweepers.
  3. Petrol or gas-driven sweepers.
  4. Self-propelled sweepers.

Hotel Housekeeping Chapter 6 Housekeeping Inventories

Placement of Guest Supplies

 Guest supply include all items that are conductive to

the guest’s material comfort and convenience.

They are sub-divided into:

 Amenities.

 Essentials.

 Expendables.

 Loan items.

Hotel Housekeeping Chapter 6 Housekeeping Inventories

Placement of Guest Supplies

Behind the Door:

 A DND card the reverse of which may be “please make

up my room card” on the door knob on the inside of

the door.

 Room’s rate for different kinds of rooms.

 A detail map fire exists.

 A notice reminding the guests of the safe-deposit

facilities at the cashier’s desk.

Hotel Housekeeping Chapter 6 Housekeeping Inventories

Placement of Guest Supplies

On the bedside table:

 Telephone and the service dictionary.

 A notepad and a pencil.

 An ashtray and a matchbox.

 A breakfast shelf knob card is usually kept on the first

shelf or in the drawer of the bedside table, during

evening service it is kept on the pillow.

 Local telephone directory. Cont…..

Hotel Housekeeping Chapter 6 Housekeeping Inventories

Placement of Guest Supplies

On the bedside table:

 A channel music panel may be fixed to the bedside.

 A bedside lamp.

 A flask on the tray with two glasses.

Hotel Housekeeping Chapter 6 Housekeeping Inventories

Placement of Guest Supplies

On the Coffee table:

 An ashtray and a matchbox.

 The house magazine or some tourist magazines and a

newspaper.

 Room service menu.

 A letter of greeting signed by the General Manager,

wishing guests in special holidays and feasts.

Hotel Housekeeping Chapter 6 Housekeeping Inventories

Placement of Guest Supplies

In the Mini Bar:

 All, some, or none of these may be included, depending

on the type of hotel and the type of guest room as well

as sometimes the profile of the guest.

 Mineral water bottles.

 Beverages such as liquor and soft drinks.

 Ice trays.

 Lemon wedges.

 Some snacks.

Placement of Guest Supplies

On or near the Vanity Unit:

 Monogrammed soaps, Shampoo bottles, Moisturizers,

Cologne, Aftershave lotion and shower gels.

 Shower caps, Gargle glasses, Tissue box, Razor blades,

Dental kit and Shaving kit.

 A mirror mounted on the wall with the appropriate lighting

facility.

 A sin

-bin beside WC or under vanity counter.

Hotel Housekeeping Chapter 6 Housekeeping Inventories

Uniforms

 Providing uniforms to hotel staff is one way of

ensuring proper grooming.

 It reflects the standard of the hotel and creating a good

impression on the guest.

 Uniform and enables the guest to identify staff and

their position in the organization.

Cont…..

Hotel Housekeeping Chapter 6 Housekeeping Inventories

Uniforms

To the employees:

It is a status symbol, creating a sense of belonging and

thereby boosting their morale. Apart from the

aesthetic appeal, uniforms are frequently designed to

suit the task that is carried out.

Hotel Housekeeping Chapter 6 Housekeeping Inventories

Uniforms

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